Pickaxe Prison Store – Privacy Policy

Last Updated: 17 July 2026

This Privacy Policy explains how Pickaxe Prison ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our Minecraft server, website, Discord server, or make purchases through our CraftingStore.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and applicable data protection laws.

1. Information We Collect

Depending on how you interact with Pickaxe Prison, we may collect the following information:

Information you provide

  • Minecraft username
  • Discord username and ID (if you join our Discord)
  • Email address (where provided through CraftingStore or support)
  • Support tickets and messages
  • Purchase history

Information collected automatically

  • IP address (through the Minecraft server or payment providers)
  • Server connection logs
  • Gameplay statistics
  • Punishment history
  • Server permissions and ranks
  • Purchase delivery logs

We only collect information that is reasonably necessary to operate and secure the server.

2. How We Use Your Information

Your information may be used to:

  • Deliver purchased digital products
  • Verify purchases
  • Provide customer support
  • Prevent fraud and chargeback abuse
  • Enforce server rules
  • Improve the server and player experience
  • Maintain server security
  • Comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. Payments

Payments are securely processed by third-party payment providers through CraftingStore.

We do not store or have access to your:

  • Credit card numbers
  • Debit card details
  • PayPal passwords
  • Banking information

Payment information is handled solely by the relevant payment processor in accordance with their own Privacy Policy.

4. Sharing Your Information

We do not sell your personal information.

Your information may be shared only where necessary with:

  • CraftingStore (to process purchases)
  • Payment providers
  • Minecraft hosting providers
  • Discord (if you choose to join our community)
  • Law enforcement or regulatory authorities where legally required

These providers are responsible for protecting any personal information they process.

5. Data Retention

We only keep personal information for as long as necessary.

Examples include:

  • Purchase records for accounting and fraud prevention
  • Server logs for security purposes
  • Punishment records to assist with moderation
  • Support tickets while they remain relevant

Information that is no longer required will be deleted or anonymised where reasonably possible.

6. Your Rights

If UK GDPR or EU GDPR applies to you, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information (where legally possible)
  • Request restriction of processing
  • Object to certain processing activities
  • Request a copy of your data where applicable

Some information may need to be retained where required by law or for legitimate business interests such as fraud prevention.

7. Cookies

If we operate a website, it may use cookies or similar technologies to:

  • Maintain website functionality
  • Improve user experience
  • Analyse website usage

You can manage cookies through your browser settings.

8. Data Security

We take reasonable technical and organisational measures to protect your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no online service can guarantee complete security, and you use our services at your own risk.

9. Children's Privacy

Pickaxe Prison is intended for Minecraft players of all ages.

Where personal information is collected from younger players, we only process the minimum information necessary to provide our services.

Parents or guardians who have concerns about a child's personal information may contact us using the support methods listed below.

10. Third-Party Services

Our services may use or link to third-party providers including:

  • CraftingStore
  • Discord
  • Mojang / Microsoft
  • Payment processors
  • Server hosting providers

Each provider operates under its own Privacy Policy, and we encourage you to review them.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Significant changes will be published through our website, Discord, or other official communication channels.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through our official Discord server or any other official support channel. 

Email: [email protected]

Discord: https://discord.gg/M9N8npZSFB

13. Acceptance

By using the Pickaxe Prison server, website, Discord, or purchasing from our store, you acknowledge that you have read and understood this Privacy Policy.